Shipping & Return Policy for Tyger Scientific Inc.
Shipping Policy
At Tyger Scientific Inc., we are committed to delivering your orders promptly and securely. Once your order is received and processed, you will receive a confirmation email with tracking details.
- Processing Time: Orders are typically processed within 1-2 business days.
- Shipping Methods: We offer various shipping options, including standard, expedited, and overnight shipping. Shipping methods and rates will be displayed at checkout.
- Shipping Destinations: We ship within the United States and to select international locations. Please check your shipping address during checkout. If you experience issues checking out online please contact sales@tygersci.com immediately. Thank you.
- Estimated Delivery Time:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
- Shipping Costs: Shipping fees are calculated at checkout based on the selected method and destination.
- Order Issues: If you experience delays or have questions about your shipment, please contact our customer service team at sales@tygersci.com and/or (609) 434-0144. Thank you!
Return Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items.
- Return Eligibility: Items must be unused, in original packaging, and in resalable condition.
- Non-Returnable Items: Certain items, such as perishable goods, custom products, or opened laboratory supplies, may not be eligible for return. Please review product-specific policies.
- Return Process: To initiate a return, please contact our customer service team at [Customer Service Email/Phone] with your order details. You will receive instructions on how to return your item.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- Refunds: Once the returned item is received and inspected, refunds will be processed to the original payment method within 7-10 business days.
- Exchanges: If you wish to exchange an item, please specify the replacement during your return request.
If you have any questions about our shipping or return policies, please contact us at sales@tygersci.com and/or (609) 434-0144. Thank you